:root {
    --fondo: #f6f7f9;
    --fondo-panel: #ffffff;
    --texto: #1c2430;
    --primario: #0b5fff;
    --secundario: #0f9d6e;
    --borde: #d7deea;
}

* {
    box-sizing: border-box;
}

body {
    margin: 0;
    font-family: "Segoe UI", Tahoma, Geneva, Verdana, sans-serif;
    background: radial-gradient(circle at top right, #d9e9ff, var(--fondo));
    color: var(--texto);
}

.encabezado {
    padding: 1.5rem;
    background: linear-gradient(90deg, #0b5fff, #1b89ff);
    color: #fff;
}

.encabezado h1 {
    margin: 0 0 0.4rem;
}

.contenedor {
    max-width: 1300px;
    margin: 0 auto;
    padding: 1rem;
    display: grid;
    gap: 1rem;
}

.tarjeta {
    background: var(--fondo-panel);
    border: 1px solid var(--borde);
    border-radius: 12px;
    padding: 1rem;
    box-shadow: 0 8px 24px rgba(16, 31, 56, 0.08);
}

.oculto {
    display: none;
}

.fila {
    display: flex;
    flex-wrap: wrap;
    gap: 0.8rem;
    align-items: center;
}

.rejilla-doble {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(340px, 1fr));
    gap: 1rem;
}

.bloque-form {
    flex: 1;
    min-width: 250px;
    display: grid;
    gap: 0.5rem;
}

.grid-form {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(170px, 1fr));
    gap: 0.5rem;
    margin-bottom: 0.8rem;
}

.grid-form.compacto {
    grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));
}

label {
    display: grid;
    gap: 0.2rem;
    font-size: 0.88rem;
}

input,
button {
    padding: 0.55rem 0.65rem;
    border-radius: 8px;
    border: 1px solid #bcc8dd;
}

button {
    background: var(--primario);
    color: #fff;
    cursor: pointer;
    font-weight: 600;
    border: none;
}

button:hover {
    opacity: 0.92;
}

.lista {
    display: grid;
    gap: 0.45rem;
    margin-top: 0.4rem;
}

.lista .item {
    border: 1px solid var(--borde);
    padding: 0.55rem;
    border-radius: 8px;
    background: #f9fbff;
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 0.5rem;
}

.lista.mini .item {
    font-size: 0.9rem;
}

.estado {
    font-size: 0.9rem;
    min-height: 1rem;
}

#mapa {
    height: 380px;
    border-radius: 10px;
    border: 1px solid var(--borde);
}

.chat {
    margin-top: 0.7rem;
    border: 1px solid var(--borde);
    border-radius: 10px;
    padding: 0.7rem;
    background: #fcfdff;
    max-height: 260px;
    overflow-y: auto;
    display: grid;
    gap: 0.45rem;
}

.mensaje {
    padding: 0.55rem;
    border-radius: 8px;
    max-width: 80%;
}

.mensaje.usuario {
    background: #dce8ff;
    justify-self: end;
}

.mensaje.agente {
    background: #def9f0;
    justify-self: start;
}

@media (max-width: 720px) {
    .encabezado {
        padding: 1rem;
    }

    #mapa {
        height: 300px;
    }
}